Written business correspondence requires good command of writing skills. Every document’s written word matters as it provides a record of correspondence which is essential in cases where legal issues can occur. Any type of correspondence document prepared portrays you and your company’s image. Therefore, while preparing the documents you have to make sure that it is written clearly, succinct, and professional. Hence, in this short course, you will be introduced to two types of written documents that are essential in your daily written communication in the workplace. The two business correspondences are letters and memos. You will be exposed to the KISS writing style, which will be very helpful in preparing your documents.

A large part of our success in life is based on our EQ, our emotional quotient. How we manage our emotions and the way we relate to others determines how successful and satisfied we are at work, home, and with friends. The skills of our emotional intelligence, especially now during pandemic and newnorm help us to understand ourselves and others better, make and deepen connections with others as individuals or groups. In this course, you will explore the EQ model and identify the principles and skills necessary for personal insights and understanding in the work place. You will understand what is EQ, why is it beneficial, and how you can enhance your current EQ knowledge and skills at the workplace office to ensure career success and better working relationships.

Industry 4.0 is a new phase in the Industrial Revolution that emphasises automation, real-time data, data cloud and machine communication. This area of Industry 4.0 has become more emerging not only due to the recent global COVID-19 pandemic crisis, but it is far more relevant moving forward. Since the world is affected by the COVID-19 pandemic, the worldwide supply chain is encountering a disturbance that leads to the cessation of several manufacturing sectors due to unstable demand and operational capability. In overcoming the problems faced, the Industry 4.0 area has emerged not only in the manufacturing sectors but in almost all other industrialised sectors worldwide.